Privacy Policy
Table of Contents
This Privacy Policy describes how Huzna Solar Systems Pvt Ltd (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, processes, shares, and protects personal information when individuals, customers, businesses, organizations, or institutions (“User”, “Customer”, “Visitor”, or “You”) access or use our website, submit inquiries, request quotations, communicate with us, or engage with our solar and renewable energy services.
This Privacy Policy is intended to be read together with our Terms & Conditions and applies to information collected through our website and related digital communication channels.
By accessing or using the Website or voluntarily submitting your personal information, you acknowledge that your information may be collected, used, stored, and processed in accordance with this Privacy Policy and applicable laws of India.
1. INFORMATION WE COLLECT
Depending on how you interact with our Website and services, we may collect the following categories of information:
A. Personal and Contact Information
We may collect:
- Full name
- Mobile or telephone number
- Email address
- Residential, business, installation, or project address
- City, district, state, and PIN code
- Company or organization name
- Information submitted through contact forms, quotation requests, or inquiry forms
B. Solar Project and Technical Information
To evaluate, design, quote, install, or support a solar energy project, we may collect:
- Property type
- Roof type and approximate rooftop area
- Electricity consumption details
- Electricity bills and consumer information
- Electricity connection details
- Sanctioned loadSolar system capacity requirements
- Site photographs, videos, measurements, or survey information
- Location and installation-site details
- Technical requirements and project preferences
- Information necessary for feasibility assessments, system design, installation, maintenance, and warranty support
C. Government Subsidy and Regulatory Information
Where customers request assistance with government solar schemes, subsidies, DISCOM approvals, net metering, or other regulatory processes, we may collect information and documents necessary for such purposes, including:
- Electricity consumer details
- Electricity bills
- Identification information, where legally or operationally required
- Property-related information
- Bank account details where necessary for subsidy processing or refunds
- Application details and reference numbers
- Documents required by government authorities,DISCOMs, financial institutions, or other authorized agencies
We will collect such information only where reasonably necessary for the relevant service or process.
D. Payment and Transaction Information
Where payments are made for products or services, we may process or receive information relating to:
- Transaction amount
- Payment status
- Invoice details
- Transaction reference numbers
- Billing information
- Refund information, where applicable
Payments may be processed through banks, payment gateways, or other third-party payment service providers. We may not directly store complete card, UPI PIN, banking password, OTP, or other sensitive authentication credentials processed by such third parties.
E. Technical and Website Usage Information
When you access the Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website or source
- Website interaction and navigation data
- Cookies and similar technologies, where applicable
This information may be used for Website operation, analytics, security, troubleshooting, and performance improvement.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
- Visit or browse our Website
- Submit a contact or inquiry form
- Request a quotation or consultation
- Contact us by phone, SMS, WhatsApp, email, or other communication channels
- Request a rooftop solar assessment or site survey
- Apply for solar products or services
- Request assistance with government subsidies or regulatory approvals
- Make payments or request refunds
- Seek installation, maintenance, warranty, or technical support
- Participate in surveys, promotions, campaigns, or feedback programs
- Otherwise voluntarily provide information to us
We may also receive information from authorized third parties, government agencies, DISCOMs, payment providers, business partners, contractors, or service providers where permitted by applicable law.
3. PURPOSES FOR WHICH WE USE YOUR INFORMATION
We may use personal information for legitimate business and operational purposes, including:
- Responding to customer inquiries
- Providing quotations and proposals
- Conducting solar feasibility assessments
- Performing site surveys and technical consultations
- Designing and executing solar projects
- Processing customer orders
- Coordinating installation and commissioning
- Managing government subsidy applications
- Coordinating with DISCOMs and government authorities
- Processing net-metering or other regulatory applications
- Providing maintenance, warranty, and after-sales support
- Processing payments, invoices, and refunds
- Communicating project status and service updates
- Improving our Website, products, and services
- Preventing fraud, misuse, and security threats
- Maintaining business and transaction records
- Complying with applicable legal, regulatory, tax, accounting, and contractual obligations
- Sending promotional or marketing communications where permitted by applicable law
We will not use personal information for purposes that are materially unrelated to those described in this Privacy Policy unless required or permitted by law or unless appropriate consent is obtained where necessary.
4. COMMUNICATIONS
By submitting your contact information or communicating with the Company, you may receive communications through:
- Phone calls
- SMS
- Website notifications
- Other communication channels provided by you
Such communications may relate to:
- Quotations and proposals
- Technical consultations
- Site surveys
- Project coordination
- Installation updates
- Payment reminders
- Service and maintenance notifications
- Warranty support
- Government subsidy or DISCOM coordination
- Product and service updates
- Promotional offers and marketing communications, where permitted
You may request to stop receiving promotional communications by contacting us using the details provided in this Privacy Policy. However, we may continue to send essential transactional, project-related, service, legal, or administrative communications where necessary.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to improve functionality, understand Website usage, maintain security, remember preferences, and analyze Website performance.
Cookies are small data files stored on your device when you visit a website.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the Website.
Where required by applicable law, we may seek consent before using non-essential cookies or similar tracking technologies.
6. SHARING AND DISCLOSURE OF INFORMATION
We do not sell or rent personal information to third parties for their independent commercial use.
We may share information, where reasonably necessary and subject to applicable law, with:
- Employees and authorized personnel
- Solar equipment manufacturers and suppliers
- Installation teams, contractors, and technical consultants
- Government departments and agencies
- DISCOMs and electricity authorities
- Subsidy-processing authorities
- Banks and financial institutions
- Payment gateways and payment service providers
- Logistics and transportation providers
- IT, cloud hosting, analytics, cybersecurity, and Website service providers
- Professional advisers, auditors, accountants, insurers, and legal consultants
- Law enforcement agencies, courts, tribunals, regulators, or other authorities where legally required
Third parties receiving personal information are expected to process it only for legitimate and authorized purposes and in accordance with applicable legal and contractual obligations.
7. GOVERNMENT SCHEMES, SUBSIDIES, AND THIRD-PARTY PORTALS
Where you request assistance with government solar schemes, subsidies, DISCOM approvals, net metering, financing, or related services, it may be necessary to submit information to third-party platforms or authorities.
Such entities may have their own privacy policies and data-handling practices. The Company does not control the independent privacy practices of government portals, banks, DISCOMs, payment providers, or other third-party platforms.
Users are encouraged to review the applicable privacy policies of such third parties before submitting information through their platforms.
8. DATA STORAGE AND RETENTION
We may retain personal information for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy
- Complete solar projects and contractual obligations
- Provide warranty and after-sales support
- Maintain transaction and accounting records
- Process government subsidy or regulatory requirements
- Resolve disputes and customer complaints
- Prevent fraud and misuse
- Comply with legal, tax, regulatory, and contractual obligations
The specific retention period may vary depending on the nature of the information, the services provided, contractual requirements, warranty periods, government scheme requirements, and applicable laws.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal procedures.
9. DATA SECURITY
We take reasonable administrative, technical, organizational, and physical measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
- Fraudulent activity
However, no internet transmission, electronic storage system, Website, server, or communication method can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
Users are responsible for protecting their own devices, passwords, login credentials, OTPs, and account information against unauthorized access.
10. YOUR RIGHTS AND CHOICES
Subject to applicable law and reasonable verification of identity, you may have the right to:
- Request information about personal data held by us
- Request correction of inaccurate or incomplete information
- Request updating of personal information
- Request deletion or erasure of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise questions or complaints regarding the handling of personal information
Certain requests may be limited where retention or processing is required for legal obligations, ongoing contracts, warranty services, dispute resolution, fraud prevention, government subsidy processing, regulatory compliance, or other lawful purposes.
To exercise applicable rights, you may contact us using the contact details provided below.
11. CHILDREN’S PRIVACY
Our Website and services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate authorization where required by applicable law.
If we become aware that personal information relating to a child has been collected improperly, we may take reasonable steps to delete or otherwise appropriately handle such information in accordance with applicable law.
12. THIRD-PARTY LINKS
Our Website may contain links to third-party websites, including:
- Government portals
- DISCOM websites
- Financial institutions
- Payment service providers
- Solar equipment manufacturers
- Social media platforms
- Other external websites and services
The Company is not responsible for the privacy practices, security, content, availability, or data-handling procedures of third-party websites.
Accessing external websites is at the user’s discretion, and users are advised to review the privacy policies and terms applicable to those websites.
13. INTERNATIONAL DATA TRANSFERS
Where our technology, cloud hosting, communication, analytics, or other service providers process information outside India, personal information may be transferred or processed in other jurisdictions, subject to applicable Indian laws.
Where required, reasonable safeguards may be implemented for such transfers in accordance with applicable legal requirements.
14. LEGAL DISCLOSURES
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from government authorities
- Comply with court orders, legal proceedings, or regulatory requirements
- Investigate suspected fraud or unlawful activity
- Protect the Company’s rights, property, systems, employees, customers, or users
- Enforce our Terms & Conditions or contractual rights
- Protect the safety and security of individuals or the public
15. BUSINESS TRANSFERS
If the Company undergoes a merger, acquisition, restructuring, reorganization, sale of assets, financing transaction, or other corporate change, personal information may be transferred as part of such transaction, subject to applicable law.
16. DATA ACCURACY
Users are responsible for ensuring that information provided to us is accurate, complete, and up to date.
Where incorrect, outdated, or incomplete information is submitted, users may contact us to request correction or updating.
The Company shall not be responsible for delays, rejected applications, failed communications, subsidy-processing issues, or service difficulties resulting from inaccurate or incomplete information provided by a user.
17. CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to modify or update this Privacy Policy from time to time to reflect:
- Changes in applicable laws or regulations
- Changes in business operations
- Introduction of new services or technologies
- Changes in Website functionality
- Security or operational requirements
Updated versions may be published on the Website with a revised “Last Updated” date.
Users are encouraged to periodically review this Privacy Policy. Continued use of the Website after changes become effective will be subject to the updated Privacy Policy, to the extent permitted by applicable law.
18. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable data protection laws and dispute-resolution requirements, disputes relating to this Privacy Policy shall be subject to the jurisdiction of competent courts located in Odisha, India.
19. COMPANY DETAILS
HUZNA SOLAR SYSTEMS PVT.LTD.
Registered Office: 582/2392/3403, Chatabar, Khordha – 752054
Operational Area: Odisha, India
Email: business@huznasolar.com
Phone: (+91) 933-721-0912
Website: www.huznasolar.com
© All Rights Reserved.